Frequently Asked Questions
CLICK HERE TO SEE OUR SPECIAL LIST OF HOLIDAY 2013 FAQs. ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS ABOUT HOLIDAY SHIPPING, IN-STOCK ITEMS, ETC.
Q: Where can I purchase Hadley Pottery?
Q: How do I become a Hadley retailer?
A: Call us toll free at 866-584-2171 or simply send an e-mail with information about your location to email@example.com.
Q: How do I place a special order?
A: You may place a custom order with your retailer, or via mail order (1570 Story Ave, Louisville, KY 40206), or by calling the Hadley Pottery Factory directly.
Q:How can I tell if the pottery is an original M.A. Hadley piece?
A: Mary Alice Hadley created most of our current designs and all designs are inspired by M.A. Hadley. Every artist was trained by a protégé of Mrs. Hadley. Genuine Hadley stoneware has the M.A. Hadley hand-painted signature on the bottom or side of the piece.
Q: Where is Hadley Pottery located?
A: The Hadley Pottery Factory is located at 1570 Story Avenue in the historic Butchertown section of Louisville, KY.
Q: Does the Pottery offer tours?
A: Free Pottery tours are offered daily, Monday through Thursday at 2 pm. If you plan to visit during the summer, please call ahead. When temperatures exceed 85 degrees, tours may be canceled.
Q: What are the factory store hours?
A: Monday through Friday: 9am-5pm; Saturday: 9am-1pm
Q: Is the pottery lead-free?
Q: Does Hadley Pottery come in any other colors?
A: Some patterns contain accents of pink, green and yellow; however, “Hadley blue” is our signature color. The combination of extremely high firing temperatures, the white overglaze, and the absence of lead, are the primary factors limiting our colors. This very same combination of factors also yields a highly durable and desirable pottery. The glazes are compounded and ground at the Pottery on Story Avenue in Louisville and are all lead and cadmium free. The dominantly blue, whimsical designs are consistent with Mary Alice Hadley’s originals.
Q: How does stoneware differ from other forms of pottery?
A: Everyday tableware will either be made in earthenware (low-fired clay) or in stoneware (high-fired clay). Earthenware is white and porous clay that is fired at a temperature of about 1915 degrees Fahrenheit. Earthenware is usually called “ceramics” or “ceramic ware.” Stoneware is stronger clay that is fired to a high temperature (about 2100 degrees Fahrenheit) and becomes vitreous. It can then be left undecorated or decorated with colored glazes with an optional clear glaze coating and re-fired. Stoneware will always have an unglazed portion on the bottom surface where the piece comes in contact with the kiln and no glaze remains. Stoneware is clay that when fired to maturity becomes a sturdy, chip resistant material suitable for using in cooking, baking, storing liquids, and serving.
Q: How durable is Hadley pottery?
A: Hadley pottery is dishwasher, oven, and microwave safe, using proper care. Dishwasher heat will not harm Hadley. It is best to allow cooling before removing from dishwasher. Also, take care in loading Hadley in dishwasher in such a manner that pieces do not touch each other. Stoneware is sensitive to thermal shock. See below for specific tips to avoid thermal shock when baking with Hadley Pottery.
Q: Can I bake with my Hadley Pottery?
To avoid the risk of heat shock:
- Never transfer stoneware directly from the freezer to the oven. Thermal shock will likely result, damaging or ruining your stoneware.
- It is safe to prepare a dish (pie, casserole, etc.) in Hadley Pottery and to place it directly into a pre-heated oven. Some manufacturers and websites advise against placing stoneware into a heated oven (recommending that the stoneware be gradually be brought up to temp from a cool oven), but we have done extensive testing and have found no issues when placing room temperature pieces into a pre-heated oven. This is true even if the ingredients place in the stoneware (fruit, vegetables, meats etc.) are chilled.
- Do not place Hadley Pottery in direct contact with flame or electric heating element.
- Do not use in a broiler
Q: Can I use photos from hadleypottery.com for my (website, presentation, project, etc)?
A: All of the photos found on hadleypottery.com are the exclusive property of Hadley Pottery Company, and cannot be copied or used by others on their websites, electronic media, or printed materials without the express written permission of Hadley Pottery. We do occasionally share our photos with those who ask and who plan to use them in a limited and legitimate way. To contact us about the use of our photos, please email us and we will respond to you as quickly as possible. We do allow our consumers to pin our photos to www.pinterest.com and do not limit the posting of our website images to Facebook, Twitter, or other social sharing sites. Use of our proprietary photos is, however, limited to these social media unless you have our written permission. Thank you!