Frequently Asked Questions
Product
How do I care for my ware?
Hadley Pottery is dishwasher and microwave safe on low settings. Do not use high wattage in your microwave and wait several minutes before removing from dishwasher or microwave.
A gentle abrasive such as Bar Keepers Friend or ceramic cooktop cleaner can remove silverware marks.
Is the pottery lead-free?
Yes, Hadley Pottery is lead and cadmium free.
Can I bake with my Hadley Pottery?
Hadley Pottery pieces may be used in the oven with reasonable care. Sudden changes in temperature can cause damage or breakage.
To avoid the risk of thermal shock:
- Do not preheat. Place room temperature item and contents into room temperature oven. Bring up to desired temperature gradually.
- No direct contact. Ware should not come into contact with flame or electric element.
- Do not use in broiler.
- Never transfer ware directly from the freezer to the oven.
- Allow dish to cool before removing. If oven is at 400°F or more, let cool with door ajar for 10-15 minutes before removing your dish.
- Do not bake in oval platters. They are more prone to breakage in the oven due to their flat underside.
How durable is Hadley Pottery?
Hadley Pottery is dishwasher, oven, and microwave safe, using proper care. Dishwasher heat will not harm Hadley. It is best to allow cooling before removing from dishwasher. Also, take care in loading Hadley in dishwasher in such a manner that pieces do not touch each other. Stoneware is sensitive to thermal shock. See below for specific tips to avoid thermal shock when baking with Hadley Pottery.
What makes stoneware unique?
Everyday tableware will either be made in earthenware (low-fired clay) or in stoneware (high-fired clay). Earthenware is white and porous clay that is fired at a temperature of about 1915 degrees Fahrenheit. Earthenware is usually called “ceramics” or “ceramic ware.” Stoneware is stronger clay that is fired to a high temperature (about 2100 degrees Fahrenheit) and becomes vitreous. It can then be left undecorated or decorated with colored glazes with an optional clear glaze coating and re-fired. Stoneware will always have an unglazed portion on the bottom surface where the piece comes in contact with the kiln and no glaze remains. Stoneware is clay that when fired to maturity becomes a sturdy, chip resistant material suitable for using in cooking, baking, storing liquids, and serving.
Customer Service
How long will it take to get my order?
Shipping will take 5-7 business days after the order is processed. Overseas deliveries can take up to 2 weeks. Delivery details will be provided in your confirmation email.
Custom and Personalized orders take 6-8 weeks.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I return my product?
If you are not satisfied with your purchase, you may return it, with a receipt, for a full refund of the pottery within 30 days of purchase. Shipping charges are not refundable. Customer is responsible for all shipping expenses.
Please include your order number, reason for return, and request for credit or exchange. Please call us at 502-584-2171 or email info@hadleypottery.com to coordinate your return.
Seconds and Sales from our Factory Sales Room may not be returned or exchanged. Personalized and Custom pottery may not be returned or exchanged.
Sales Room
Where is Hadley Pottery located?
The Hadley Pottery Factory is located at 1570 Story Avenue in the historic Butchertown section of Louisville, KY.
What are the Sales Room hours?
Please see our location page for hours, directions and upcoming store events.
Do you ship from the Sales Room?
At this time, we are not shipping from our sales room. If you would like to have something shipped, please order online.
Other
Can I use photos from hadleypottery.com?
All of the photos found on hadleypottery.com are the exclusive property of Hadley Pottery. Contact us about the use of our photos at info@hadleypottery.com. Use of our proprietary photos is acceptable on social media.
Contact Us
If you do not find the answer in our FAQ, you can send us a message by filling the form below.