Frequently Asked Questions
Product
How do I care for my ware?
Hadley Pottery is dishwasher and microwave safe on low settings. Do not use high wattage in your microwave and wait several minutes before removing from dishwasher or microwave.
A gentle abrasive such as Bar Keepers Friend or ceramic cooktop cleaner can remove silverware marks.
Is the pottery lead-free?
Hadley Pottery is lead and cadmium free.
Can I bake with my Hadley Pottery?
Hadley Pottery pieces may be used in the oven with reasonable care. Sudden changes in temperature can cause damage or breakage.
To avoid the risk of thermal shock:
- Do not preheat. Place room temperature item and contents into room temperature oven. Bring up to desired temperature gradually.
- No direct contact. Ware should not come into contact with flame or electric element.
- Do not use in broiler.
- Never transfer ware directly from the freezer to the oven.
- Allow dish to cool before removing. If oven is at 400°F or more, let cool with door ajar for 10-15 minutes before removing your dish.
- Do not bake in oval platters. They are more prone to breakage in the oven due to their flat underside.
How durable is Hadley Pottery?
Hadley Pottery is dishwasher, oven, and microwave safe, using proper care. Dishwasher heat will not harm Hadley. It is best to allow cooling before removing from dishwasher. Also, take care in loading Hadley in dishwasher in such a manner that pieces do not touch each other. Stoneware is sensitive to thermal shock.
What makes stoneware unique?
Everyday tableware will either be made in earthenware (low-fired clay) or in stoneware (high-fired clay). Earthenware is white and porous clay that is fired at a temperature of about 1915 degrees Fahrenheit. Earthenware is usually called “ceramics” or “ceramic ware.” Stoneware is stronger clay that is fired to a high temperature (about 2100 degrees Fahrenheit) and becomes vitreous. It can then be left undecorated or decorated with colored glazes with an optional clear glaze coating and re-fired. Stoneware will always have an unglazed portion on the bottom surface where the piece comes in contact with the kiln and no glaze remains. Stoneware is clay that when fired to maturity becomes a sturdy, chip resistant material suitable for using in cooking, baking, storing liquids, and serving.
Do you sell replacement lids?
Not at this time. Unfortunately, we no longer produce the canister sets or their lids, as the molds used to make them have deteriorated. We have not yet been able to recreate them to our standards.
Customer Service
How long will it take to get my order?
Every piece is made to order, unless specified otherwise. Please allow 10-12 weeks for completion for made-to-order and personalized pottery.
Once complete, shipping details will be provided by email.
All orders will be shipped once all pieces are ready. Additional shipping charges will apply to partial shipments.
I have more than one open order. Can I combine shipping?
We produce and fulfill every piece ordered in the order that they are received, so in order to keep things fair for our customers and keep our system running smoothly, we can not combine open orders. Thank you for understanding!
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is your return policy?
- Returns of first-quality pottery are accepted only within 30 days of receipt.
- A receipt and/or order number is required for all returns.
- Shipping charges are non-refundable.
- Customers are responsible for return shipping costs, unless an error was made by Hadley Pottery.
- Items must arrive unbroken and in original condition to receive credit.
- Please include your order number, contact information, and reason for return inside the package.
- All seconds are final sale and are not eligible for return or refund.
- All personalized items are final sale and cannot be returned or refunded. Please double check your order for correct spelling and pattern choice.
- Free gifts with purchase can not be returned or exchanged.
Can you rush my order?
We are unable to rush orders. Each piece is carefully hand-painted, and made in the order that we receive them, and we want to make sure each piece meets our quality standards. We appreciate your understanding!
Where is my tracking number?
Your tracking number is sent automatically to the email used at checkout once your order ships. If you don’t see it or can not find it, please check your spam folder, or let us know and we’re happy to resend it.
Can I change or cancel my personalized order?
Once a personalized order has entered production, it cannot be changed or canceled. Each piece is made specifically for you, and we appreciate your understanding. Please me sure to double check all info before submitting your order. All Personalized items are final sale and not eligible for return or refund.
What do I do if my order arrives damaged or broken?
Please contact customer service within 48 hours of delivery so we can assist you. Please email us photos of the damaged item and packaging as soon as possible, as well as your order number, and we’ll take care of this for you as quickly as possible.
Sales Room
Where is Hadley Pottery located?
The Hadley Pottery Factory is located at 1570 Story Avenue in the historic Butchertown section of Louisville, KY.
What are the Sales Room hours?
Please see our location page for hours, directions and upcoming store events.
Other
Can I use photos from hadleypottery.com?
All of the photos found on hadleypottery.com are the exclusive property of Hadley Pottery. Contact us about the use of our photos at info@hadleypottery.com. Use of our proprietary photos is acceptable on social media.
Contact Us
If you do not find the answer in our FAQ, you can send us a message by filling the form below.