Frequently Asked Questions
How long will it take to get my order?
Shipping will take 5-7 business days after the order is processed. Overseas deliveries can take up to 2 weeks. Delivery details will be provided in your confirmation email.
Custom and Personalized orders take 6-8 weeks.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I return my product?
If you are not satisfied with your purchase, you may return it, with a receipt, for a full refund of the pottery within 30 days of purchase. Shipping charges are not refundable. Customer is responsible for all shipping expenses.
Please include your order number, reason for return, and request for credit or exchange. Please call us at 502-584-2171 or email email@example.com to coordinate your return.
Seconds and Sales from our Factory Sales Room may not be returned or exchanged. Personalized and Custom pottery may not be returned or exchanged.
Can I use photos from hadleypottery.com?
All of the photos found on hadleypottery.com are the exclusive property of Hadley Pottery. Contact us about the use of our photos at firstname.lastname@example.org. Use of our proprietary photos is acceptable on social media.
If you do not find the answer in our FAQ, you can send us a message by filling the form below.