Refund & Return Policy

• Returns of first-quality pottery are accepted within 30 days of receipt.
• A receipt and/or order number is required for all returns.
• Shipping charges are non-refundable.
• Customers are responsible for return shipping costs, unless an error was made by Hadley Pottery.
• Items must arrive unbroken and in original condition to receive credit.
• Please include your order number, contact information, and reason for return inside the package.

• Seconds are sold at a discounted price due to “beauty marks.” Seconds are sold in our store only and not purchasable by phone order. 
• All seconds are final sale and are not eligible for return or refund.
• In the event that seconds are available for purchase online, we do not publish photos of each individual seconds pieces, unless you are shopping in-store, expect variations in what you see online.

All personalized items are final sale and cannot be returned or refunded. Please double check your order for correct spelling and pattern choice.

If your order arrives damaged or incorrect, please contact Customer Service within 48 hours of delivery so we can assist you. 

Pieces must be returned to Hadley Pottery and arrive unbroken to receive a refund. Shipping charges are not refundable.

Discount codes applied manually may result in a refund of the difference. Only one discount or promotion may be applied per order, discounts do not combine.